Shipping policy

Last updated: 22 May 2026

Where we ship

We ship Australia-wide. All orders are dispatched from Australia.

Domestic shipping (Australia)

A flat shipping rate of $9.95 AUD applies to all Australian orders, regardless of quantity. We use Australia Post and approved courier partners.

Most orders arrive within 2 to 5 business days. Orders placed before 1 pm AEST on a business day are typically dispatched the same day.

Tracking

You will receive a tracking number by email once your order is dispatched. Use this to follow your order through to delivery.

Delivery delays

Estimated delivery times are guidelines only. We are not responsible for delays caused by courier networks, customs processing, severe weather or other circumstances beyond our control. If your order is significantly delayed, please contact us via our contact page.

Lost or damaged in transit

If your order does not arrive within the expected timeframe or arrives damaged, contact us as soon as possible. We will work with the carrier to investigate and either send a replacement or issue a refund in accordance with our Refund Policy and the Australian Consumer Law.

Questions

For any shipping-related questions, reach out via our contact page and we will respond within 1 to 2 business days.