Your rights under the Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). If your Stoplock Pro Elite arrives faulty, damaged, significantly different from the description, or fails to do what we said it would, you are entitled to a refund, replacement or repair. These rights apply regardless of the change-of-mind policy below and cannot be waived.
Change-of-mind returns
If you change your mind, we accept returns within 30 days of delivery subject to the conditions below.
Conditions
- The item must be unused and in its original, resaleable condition.
- All original packaging, accessories, keys and the protective case must be returned with the item.
- Proof of purchase (order number or receipt) is required.
- A 20% restocking fee applies to all change-of-mind returns and will be deducted from your refund.
- Original shipping charges are non-refundable.
- Return postage is the customer's responsibility unless the item is faulty or damaged.
How to request a return
- Contact us via our contact page with your order number and the reason for return.
- We will respond within 1 to 2 business days with return instructions and a return address.
- Pack the item securely in its original packaging and post it back via a trackable method.
- Once we receive and inspect the item, your refund (less the 20% restocking fee and any original shipping) will be issued to your original payment method within 5 to 10 business days.
What we cannot accept for change-of-mind returns
- Items returned more than 30 days after delivery.
- Items showing signs of use, installation, damage or wear.
- Items returned without their original packaging, case or accessories.
- Items returned without proof of purchase.
Faulty or damaged items
The 20% restocking fee does not apply to items returned because they are faulty, damaged in transit, or do not match the description on our website. In those cases, we will cover return postage and issue a full refund, replacement or repair in accordance with the Australian Consumer Law.
Lifetime guarantee
The Stoplock Pro Elite is backed by a manufacturer's lifetime guarantee against defects in materials and workmanship. This guarantee is in addition to your rights under the Australian Consumer Law and does not replace them.
Questions
For any questions about returns or refunds, please reach out via our contact page and we will respond within 1 to 2 business days.